The role
Reporting into a Principal, Client Delivery, and collaborating with all members of the Client Delivery team, the Manager, Client Delivery role is a full-time hybrid role. You’ll work from Inkling’s Melbourne (preferred) or Sydney Co-Lab workspaces, onsite with clients, from home, and occasionally travel interstate.
As a key member of our Client Delivery team, you’ll drive meaningful and impactful change for our clients by designing and delivering world-class diversity, equity and inclusion and leadership development programs. Your role will encompass design, facilitation, coaching, and the end-to-end project management of client projects – from kick-off to closure.
At Inkling, no two days are the same, and it’s the variety that engages our team to be curious, challenge the status quo, and imagine the possibilities. Day-to-day responsibilities of this role include:
- Design and deliver Inkling’s Leadership Development and Diversity and Inclusion programs to achieve outstanding results that exceed client expectations
- Contribute to the design and development of Inkling’s Leadership development and Diversity and Inclusion offerings in line with best practice and evidence-based research
- Leading and managing projects end-to-end, including contract reviews, proposals, resource planning, and setting up programs in our workflow platform
- Developing project documentation, including work plans, success plans, and assisting with program design
- Providing ongoing program management, scheduling and conducting project performance reviews
- Conducting program evaluations, preparing evaluation reports, and leading program outcomes meetings with clients
- Promoting Inkling’s thought leadership through supporting with marketing events
- Support senior team members in solutioning new growth opportunities with our existing and new clients.
Who you are
- You are developing subject matter expertise in diversity, inclusion and leadership, and draw on your understanding of how large organisations work in your delivery.
- You build trusted, long-term relationships with clients, beyond partnering with clients on project delivery work. You care about understanding what’s important to our clients and delivering to their expectations.
- You are people and business outcomes focused and are always looking for the win- win-win to balance business, client and team needs.
- You are organised and enjoy the process of creating a plan of action and executing against it with a sense of urgency, and an ability to work quickly under pressure to get results.
- You are a fast learner – you are happiest hands on and acting, and quick to pick up new platforms and technologies.
If you have some or all the following experience, we’d love to speak with you:
- 4+ years’ experience in design and delivery of Organisational Development, Talent and Culture programs in a corporate and/or consulting environment
- Degree in Business or Commerce (Human Resource Management, Organisational Development, Organisational Psychology)
- Proven track record in client management and business development
- Someone who is passionate about the business we are in (D&I and Leadership)
How to apply
Please send your CV & a brief introduction about yourself, your suitability for the role, and why you’d love to join the Inkling team to hello@inkling.group.
Applications close Friday 17 January, 2025
