2 What information do we collect?
2.1 In the course of providing our services to or in our interactions with you in the course of our business, we may collect your personal information directly from you or from someone else acting on your behalf. This personal information may include:
(a) business contact information (such as your name, job title, organisation, location, telephone number, email address, billing address and country of residence);
(b) marketing information (such as contact preferences); and
(c) payment information such as bank account details (but only if a refund by EFT is to be made – otherwise we do not generally collect this information).
2.2 If you are a supplier or one of our employees, we will also normally collect your banking information (such as account name, BSB, and bank account number).
2.3 If you do not provide some or all of the personal information we request, we may be unable to effectively provide our services to you or receive services from you.
3 How do we collect your personal information?
3.1 We may collect your personal information directly from you when you submit an embedded form on our Website.
3.2 Our methods of collection may include collecting personal information you have provided in our sign up forms on our Website, including:
(a) subscription forms;
(b) opt-in to our email marketing forms (Mailchimp); or
(c) contact forms that connect to a third-party such as Exsalerate.
3.3 We use third party providers such as Stripe and PayPal to collect payment information. We do not hold payment information collected by these platforms.
3.4 We use “cookies” and “web beacons” to collect your preferences, record session information or collect information on how you visit and access our web pages.
3.5 We use tracking pixels for social media retargeting such as:
(c) Stripe (payment gateway);
(d) Hostaway (web host);
(e) Google Analytics; and
3.6 Our cookies, tracking pixels and other web beacons do not directly collect any personal identifying information about you.
4 How do we store your personal information and who has access to it?
4.1 We store your personal information within:
(a) our SharePoint server; or
(b) third party suppliers such as Xero, WorkFlowMax, Mailchimp, Exsalerate and other third party suppliers whose services we may use from time to time.
4.2 When you use Stripe or PayPal to make payments to us, we do not store nor have access to the payment information (such as credit card details, for example) that you provide to them.
4.3 Any employee of Inkling Group may have access to your personal information that we store on our servers.
5 Why do we use your personal information?
5.1 We use your personal information for the purpose of facilitating or providing you with certain content, products and information about such content, products or services (including purchase transactions undertaken on our Website), electronic newsletters, news and media releases and launch information.
5.2 If you are our service provider or an employee then we use your personal information for the purpose of facilitating and managing your provision of services to us and our use of those services.
5.3 We may use the personal information we collect from you for direct marketing. You may at any time opt out of and/or unsubscribe from receiving direct marketing communication from us. Any direct marketing you do receive from us will show clear instructions on how to unsubscribe or opt out.
6 With whom do we share your information?
6.1 We may disclose your personal information to third parties such as Mailchimp, Google Analytics, Google Tag Manager, Exsalerate, Xero, WorkFlowMax, LinkedIn and Facebook.
6.2 These third parties may be located in the United States or New Zealand. While we cannot guarantee these overseas recipients will comply with Australian laws, we will take the necessary steps in the circumstances to ensure that those recipients do not breach the Australian Privacy Principles in relation to your personal information.
6.3 We may disclose your personal information to these third parties for any of the following purposes:
(c) statistical reporting for campaigns; and
(d) measuring website visitor behaviour.
7 How can you access or correct your personal information?
7.1 If you are our client or are an individual with whom we deal on behalf of a client, then upon your request (which may be made by contacting our Privacy Officer using any of the details below), our Client Solutions team will find an appropriate way to provide you with access to update or remove your personal information held by Xero, WorkFlowMax, and Exsalerate. You can directly update your contact details and preferences with Mailchimp.
7.2 If you are a service provider or are an individual with whom we deal on behalf of a service provider, then upon your request to our Privacy Officer (details below), we will find an appropriate way to provide you with access to personal information we hold about you and assist you to make corrections to it as necessary.
7.3 Different rules apply if you are our employee. If you are our employee and wish to discuss personal information we hold about you, contact the Privacy Officer.
8 Contacting us
If you have questions or would like to make a complaint about privacy, please contact us at:
Privacy Officer: Head of Finance
Inkling Group Pty Ltd
PO Box Q905
Queen Victoria Building, NSW